In this Policy, we sometimes refer to “You”. Taptap Send Morocco is incorporated in Casablanca, Morocco, with company number 521757, registered address Rue Soumaya, Residence Schehrazade 3, 5th floor, N° 22, 20340, Casablanca, Morocco. Ĝanada: Taptap Send Payments Canada Inc.UK: Data controller: Taptap Send UK Limited.Depending on your country / region, the relevant data controller is: None of our office locations are considered as joint data controllers for recruitment at any time. As we are based globally, our office locations which hire for positions are considered at all times as separate data controllers (see below for the contact information for each entity). The Taptap Send Group (“ Taptap Send” or “ we” “ our” “ us”) offers a software platform and services to help individuals send money to emerging markets. It does not include anonymous data, which cannot be linked back to an individual. Personal data means any information about an identified or identifiable individual. This Policy explains what you can expect from us and what we need from you in relation to your personal data. In order to receive assistance about Bank Transfers please contact your local branch.Effective Date: 22 January 2024 Version number: 1.2 They will select ‘Full Statement’ then register with their National ID or document of registration number, then enter and confirm their emailįor more assistance, you can check their website, their store locator, their livechat or call their toll free support on 719.They need to dial *234# from their mobile phone to access the menu, Select ‘My M-PESA Information’, then ‘M-PESA Statement’ or Click on M-PESA Statement at the bottom of the M-PESA landing page on mySafaricom App.Your recipient can receive monthly M-PESA statements easily and conveniently. How to receive M-PESA Statements on E-Mail ![]() ![]() The agent will then give the cash which your recipient should count and they will need to sign a Log Book which is a record of M-PESA transactions done in that store.Both the agent and the customer will receive an SMS confirming the transaction.The agent will enter the 'one time code' that is displayed on the customer's SMS.Give their phone number and show original ID.Present the SMS containing the M-PESA voucher number (notification confirming receipt of cash).If they are a Non-Registered Customer, they will need to go to an M-PESA Agent and: They will receive an SMS confirming the transaction.They will receive a screenshot with the above transaction details, confirm they are correct then Press OK.Enter the Agent number, the amount they wish to withdraw and their PIN.Go to their M-PESA menu, select 'Withdraw cash.Give their phone number and show their original ID.Confirm the agent has sufficient funds for your transaction.If they are a Registered M-PESA Customer, they need to go to an M-PESA Agent and: To consult their wallet balance to see if the transfer has arrived, they can log in to their mySafaricom App or select Check Balance on M-PESA menu in your Safaricom sim tool kit, enter their secret PIN and receive an sms with their balance. ![]() Note, their balance shows at the end of every SMS each time they do an M-PESA transaction. They can check their current M-PESA balance free of charge. Please find below some useful information to help your recipient regarding their mobile wallet in Kenya. Unfortunately, we cannot modify nor refund Bank Transfers, it is really important for you to double-check all the relevant info before checking who you are sending money to. ![]() Taptap Send allows editing everything until the very last step for that reason. It is important to always double-check before sending your transfer to make sure the details are accurate. The name should not be that much of a problem as long as the phone number is correct. If you made a mistake with the recipient’s phone number unfortunately there is nothing we can do as the funds cannot be reversed. If you sent money to the wrong person or to the wrong number, what can you do? You can send funds up to the maximum limits permitted by our standard sending policies. We will simply charge a small % on the exchange rate and will not charge any extra fees. You can send money to Kenya through Safaricom Mobile money or through Bank Transfers to all banks in Kenya.
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